At elementvapestores, we aim to keep the shipping process straightforward. This Shipping Policy explains where we currently deliver, how orders are prepared, and what customers can expect after placing an order.
Where We Ship
elementvapestores currently ships orders within the United States.
We do not currently offer international shipping. Orders submitted with destinations outside the United States may not be processed.
Order Processing
Orders are normally prepared for shipment within 1–2 business days after the order has been received and the necessary order information has been confirmed.
Processing time is separate from transit time. An order that has completed processing will then be handed to a suitable shipping carrier.
During periods of unusually high order volume, additional processing time may occasionally be required. If a significant delay affects an order, customers may contact our service team for assistance.
Delivery Time
For addresses within the United States, the expected transit time is generally 3–5 business days after an order has been processed and shipped.
Delivery estimates are provided for planning purposes and are not a guaranteed delivery date. Actual delivery may vary because of carrier operations, weather, address-related issues, or other circumstances outside our direct control.
Shipping Cost
Free shipping is currently provided for eligible orders shipped within the United States.
Customers will not be charged a separate standard shipping fee when free shipping applies to the order.
Shipping Carrier
elementvapestores selects an appropriate shipping carrier for each shipment according to the order and delivery requirements. Carrier selection may vary between orders.
Once shipping information becomes available, tracking details may be provided through the contact information associated with the order.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an address needs to be corrected after an order has been submitted, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.
If a package is returned because of an incorrect or incomplete address, customers should contact us so that the available options can be reviewed.
Delivery Delays
Carrier delays do not normally indicate that an order has been cancelled. If tracking information shows an unusual delay or does not appear to update as expected, please contact us with the relevant order information.
For shipping questions, contact:
elementvapestores
Email: info@elementvapestores.com
Phone: +1 631-484-5763
Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
We review shipping questions based on the information available for the individual order and provide assistance where possible.