Contact Us

If you have a question about an order, shipping, returns, refunds, payment, or general website use, you can contact the elementvapestores support team using the information below.

Customer Support

Business Name: elementvapestores

Email: info@elementvapestores.com

Phone: +1 631-484-5763

Business Address:
4 Orange Court
Mount Sinai, NY 11766
United States

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (Central Time)

Order Questions

For questions about an existing order, please include the order number when contacting us whenever possible. This helps us identify the relevant order and provide a more useful response.

For shipping questions, customers can contact us regarding processing, delivery, tracking information, or an address-related concern.

For return and refund questions, please contact us before sending a return so that the applicable return instructions can be confirmed.

Contact Form

A contact form is also available at the bottom of this page for customers who prefer to send their question online. Please provide accurate contact information and enough detail for us to understand the reason for your inquiry.

We use the information submitted through the contact form to respond to the request and provide customer service.

Response

Our normal customer service hours are Monday – Friday, 9:00 AM – 6:00 PM (Central Time). Messages received outside these hours will be handled during the next available service period.

We aim to provide clear responses based on the information available for each individual request.

elementvapestores
4 Orange Court, Mount Sinai, NY 11766, United States