Customer support at elementvapestores is intended to provide practical assistance before and after an order is placed. We handle customer questions based on the details of the individual order and the information available to our team.
How to Reach Us
Customers can contact elementvapestores through:
Email: info@elementvapestores.com
Phone: +1 631-484-5763
Our regular service hours are:
Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
Messages received outside these hours will be reviewed during the next available service period.
What We Can Help With
Our customer service team can assist with questions concerning:
- Existing orders
- Order information
- Shipping status
- Delivery questions
- Return requests
- Refund status
- General product and order questions
- Website and checkout-related questions
When contacting us about an existing order, including the order number can help us locate the relevant information more efficiently.
Order Changes
If an order needs to be changed, customers should contact us as soon as possible after placing the order.
We will review whether the requested change can still be made. Once an order has entered processing or shipment, some changes may no longer be possible.
Return and Refund Assistance
Customers should contact our team before sending a return. This allows us to confirm the applicable return information and help avoid unnecessary delays.
For refunds, our standard processing time after an approved return is received is 1–2 business days. Once processed, the refund is sent to the original payment method and generally requires 7–10 business days to appear.
Service Approach
We try to keep communication clear and based on the actual status of each order. We do not promise a particular outcome before reviewing the relevant order details.
If a question cannot be resolved immediately, our team will review the available information and respond with the next applicable step.
elementvapestores
4 Orange Court, Mount Sinai, NY 11766, United States