We want customers to have a clear understanding of how returns and refunds are handled by elementvapestores. This policy explains the time allowed for a return, the condition requirements, and what happens after an approved return is received.

Return Period

Customers may request a return within 30 calendar days from the date of delivery.

A return request submitted after the 30-calendar-day period may not qualify under this policy.

Conditions for a Return

To be eligible for a return, an item should meet the following conditions:

  • The item has not been used.
  • The original packaging has been retained.
  • The item is being returned because of a quality-related issue.

Items that have been used or returned without the required original packaging may not qualify for a return.

Because products and orders can differ, customers should contact our service team before sending an item back.

Return Process

Please contact elementvapestores before returning an item. Our team will provide the applicable return instructions and confirm the information needed to process the request.

Customers should not send a return to an address obtained from an unrelated source or from an older order unless our service team has confirmed that address.

The designated return address is:

elementvapestores
4 Orange Court
Mount Sinai, NY 11766
United States

Return Cost

Approved returns are provided free of charge.

elementvapestores does not apply a restocking fee to an approved return.

Inspection After Return

When a returned item arrives, it will be reviewed to confirm that the return meets the conditions described in this policy.

If the return qualifies, we will proceed with the refund.

If the returned item does not meet the stated return requirements, our service team will contact the customer regarding the available resolution.

Refund Processing

Once an approved return has been received, elementvapestores will process the refund within 1–2 business days.

The refund will be sent back to the original payment method used for the order.

After the refund has been processed by us, it may take approximately 7–10 business days for the funds to appear on the original payment method, depending on the payment provider and the customer’s financial institution.

Questions About a Return

For help with a return or refund, please contact:

Email: info@elementvapestores.com
Phone: +1 631-484-5763
Monday – Friday, 9:00 AM – 6:00 PM (Central Time)

We recommend contacting us before sending any return so that the return can be handled correctly.